Find key documents underpinning the work of South Lanarkshire Health and Social Care Partnership in the relevant links below. These documents include:
The Strategic Commissioning Plan, which is at the heart of integration and sets out how health and social care services will be delivered in a more integrated way to improve the quality of support for people who need them. Crucially, the plan sets out how services will be delivered in local areas against priorities identified.
South Lanarkshire Health and Social Care Integration Scheme
The Integration Scheme is important as it sets out crucial aspects of how integration will look in South Lanarkshire in the future including:
- The functions of health and social care which are to be delegated to the new H&SCP
- How the delegated functions will be delivered and monitored
- Development of financial management and governance arrangements.
South Lanarkshire IJB Complaints Handling
South Lanarkshire Integrated Joint Board values complaints and uses information
from them to help make improvements.
If something goes wrong or you are dissatisfied please tell us.
The following leaflet describes our complaints procedure and how to make a complaint. It also tells you what you can expect from us.
For further information, please see our complaints handling procedure below which reflects our commitment to valuing complaints.
It highlights how we seek to resolve dissatisfaction as close as possible to the point of contact and to conduct thorough, impartial and fair investigations of complaints so that, where appropriate, we can make evidence based decisions on the facts of the case.
The evaluation of health and social care integration is using a Contribution Analysis approach. This enables complex and sometimes competing influences to be included in determining the contributions to improved health and wellbeing. Working with all partners, the first story is now available to inform decision-making. The second Contribution Story will be published in Summer 2018.